Here’s a concise and professional Return, Refund & Privacy Policy for Fogger Kit:
Fogger Kit - Return, Refund & Privacy Policy
1. Return & Refund Policy
Eligible Returns & Replacements
- Wrong Product Received – If the product’s brand, specifications, or material differ from the website description.
- Damaged Product – Full/Part Replacement or Refund based on the severity of the damage.
- Defective/Incomplete Product – Replacement, refund, or shipment of missing parts.
- Quality Issues – If the product is used, highly rusted, or poor-quality, a replacement or refund will be provided.
- Non-Functional Products – Verified via phone/video call; refund/replacement is subject to seller approval.
Return Guidelines
- Raise a request within 72 hours of delivery via email at support@foggerkit.com or through our “Have a Concern” section.
- Provide an unboxing video and necessary images for verification.
- Product must be unused, in original packaging, with all accessories.
- Re-packing video required for return pickup.
- Pickup is scheduled within 2-3 business days after return approval.
Non-Returnable Cases
- Request raised after 72 hours of delivery.
- Customer changes their mind or orders the wrong product.
- Product is damaged due to customer mishandling.
- Customer refuses to re-pack the product for return pickup.
Order Cancellation
- By Fogger Kit – If the address is incorrect, non-serviceable, or the product is out of stock.
- By Customer – Full refund before dispatch. After dispatch, courier charges will be deducted.
Cancellation requests must be emailed to support@foggerkit.com.
Refund Process
- Prepaid Orders – Refund via original payment method within 7-10 working days.
- Order Details – Refund via NEFT transfer (customer must provide correct bank details).
- EMI Orders – Bank interest is non-refundable.
2. Privacy Policy
At Fogger Kit, we respect your privacy and ensure the safety of your personal information.
Information We Collect
- Personal Information – Name, contact details, shipping address, payment details.
- COD Orders – Purchase history, transaction details.
- Usage Data – Website interactions, preferences, device information.
How We Use Your Information
- Process and fulfill orders, returns, and refunds.
- Provide customer support and improve our services.
- Send order updates, offers, and promotions (opt-out available).
- Ensure security, prevent fraud, and comply with legal requirements.
Data Protection & Sharing
- Your data is stored securely and never shared with third parties for marketing purposes.
- Information is shared only with trusted service providers (payment gateways, logistics, customer support).
- We use encryption and secure protocols to protect your data.
Cookies & Tracking
- We use cookies to enhance user experience, analyze website traffic, and personalize content.
- Users can disable cookies via browser settings.
Your Rights
- Access & Update – You can view and update your personal information.
- Opt-Out – Unsubscribe from marketing emails anytime.
- Data Deletion – Request deletion of your account and personal data by emailing support@foggerkit.com.
